Application Management Services (AMS) CoE

Discover the power of modernizing your business applications with Karma Global's Application Management Services (AMS) CoE. Our dedicated team partners with businesses to revolutionize their operations using cutting-edge technologies. With expertise in various domains such as business application services, cloud-native environments, DevOps, microservices, and digital transformation-focused user experience management, Karma Global's empowers businesses to elevate their Customer Experience to new heights.

Unlock the Potential of Your Business with Karma Global's AMS CoE:

At Karma Global, we excel in various key areas, including:

Business Process Management: Streamline your business processes for enhanced efficiency and productivity.
Intelligent Automation: Leverage the power of automation to streamline repetitive tasks and optimize your operations.
Service Management: Improve service delivery and customer satisfaction with effective service management solutions.
Digital Workplace Paperless Office: Embrace digitalization and create a paperless office environment for enhanced collaboration and productivity.
Trade Finance Automation: Automate your trade finance processes for faster and smoother transactions.
Enterprise Content Management: Efficiently manage and organize your enterprise content for easy access and retrieval.
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Our Range of Offerings:

Managed Services

24x7 'Follow the Sun' Incident Management: Benefit from AI-enabled techniques and virtual assistance to handle incidents promptly.

Application Fine Tuning and Improvement: Enhance the performance and efficiency of your applications.

Application Development and Modernization Support: Modernize your applications with our flexible engagement models.

Flexible Engagement Models: Choose from fixed budget project-based services, team on-demand, or professional services.

Consulting Services

Architecture & Design: Get expert guidance for designing robust and scalable applications.

Innovation to Implementation: Transform your innovative ideas into reality with our implementation services.

Application Portfolio Assessment & Consolidation: Assess and optimize your application portfolio for better management.

ITIL Consulting & Implementation: Enhance your IT service management with ITIL best practices.

Agile Application Performance Optimization: Continuously assess and tune your applications in an Agile environment.

Project Services

Agile Scrum / Safe Agile Models: Adopt Agile methodologies for efficient project execution.

DevOps (CI/CD/CT): Improve collaboration and automation between development and operations teams.

Bespoke Development: Tailor-made solutions to cater to your unique business needs.

Product Implementation: Seamless implementation of industry-leading products.

Information Lifecycle Management: Efficiently manage and visualize your information throughout its lifecycle.

Application Development & Modernization

.Net CoE for Legacy IT Overhaul: Utilize our in-house .Net CoE to modernize your legacy IT systems.

Java / J2EE CoE for Application Development: Leverage the expertise of our in-house Java / J2EE CoE for robust application development.

MS SharePoint and Sitecore Portal Development: Create powerful portals using MS SharePoint and Sitecore technologies.

IBM eMigrator for Data Transfer: Accelerate data transfer with IBM-powered eMigrator.

Digital Assurance

Test Advisory and Consulting: Ensure the quality and reliability of your applications with expert testing services.

Robotic Test Automation: Accelerate testing processes with the power of robotic automation.

Usability and Big Data Testing: Validate the usability and performance of your applications with big data testing.

Performance & Security Testing: Identify and address performance and security issues before they become problems.

Information Security

Mobility Solutions with Containerized Applications: Ensure secure access from anywhere, anytime, on any device with containerized applications.

Data Security Measures: Safeguard your data with advanced security measures, including data encryption and Citrix-based data access.

Vulnerability and Penetration Testing: Identify and rectify vulnerabilities through rigorous testing.

Help Desk / Service Desk

Technology-skilled Customer Service Representatives: Our skilled representatives provide top-notch application support.

Ticket Management Systems: Efficiently manage and resolve support tickets.

Multi-level Support Systems: Benefit from a tiered support system for different levels of issues.

Public Cloud Hosting and Monitoring

Cloud Hosting for 24x7 Access: Host your applications on the cloud for seamless access from anywhere, anytime.

Multi-cloud Environment with Leading Providers: Containerize and host applications in a multi-cloud environment with AWS, Azure, IBM Red Hat OpenShift, and IBM Cloud Pak for Business Automation.

Flexibility with On-Demand and Shared Services

Work for Hire Models: Engage our services for small on-demand projects.

Managed Shared Services: Optimize support for multiple monolithic applications across your conglomerate.

Projects, Upgrades & Rollouts

Skilled Technology Resources: Rely on our expert technology resources for application development, upgrades, and Agile DevOps rollouts.

Transparency with Real-Time Dashboards

MS Power BI-Powered Dashboards: Gain real-time insights into your system resources for optimized application performance.